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This site is owned and operated by The Lake District Umbrella Company Ltd of Unit 1, Stonehill Mews, Kirkby Stephen, Cumbria CA17 4QR. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or 01539 324017 
1. The contract between us 
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide when completing the order form. Our acceptance of your order brings into existence a legally binding contract between us; this contract does not affect your statutory rights. 
2. Ownership of rights 
All rights, including copyright, in this website are owned by or licensed to The Lake District Umbrella Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose. 
3. Availability 
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone. You will have the option either to wait until the item is available from stock, to cancel your order or accept a substitution. If we send substitute goods and they are not satisfactory the cost of returning these goods will be borne by us. 
In the unlikely event that it is not possible to accept your order of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid. 
4. Price 
The prices payable for goods that you order are as set out in our website. At the point of ordering, delivery costs will be shown. 
5. Payment terms 
We will debit for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. 
6. Delivery charges 
Delivery charges will vary according to the type of goods ordered and the delivery address, the prices are shown at the point of ordering. 
7. Delivery 
You will be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. 
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. 
8. Risk and ownership 
Risk of damage to or loss of the goods passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. If you cancel the order the goods return to our possession and you must take reasonable care of the goods until posted or collected by us. 
9. Acknowledgement and acceptance of your order 
You will need to provide us with your e-mail address, and we will notify you by e-mail as soon as possible to confirm receipt of your order and provide the prior information and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered. 
10. Cancellation rights 
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any personalised umbrellas). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 
Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. 
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods. 
11. Liability 
11.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option: 
• to make good any shortage or non-delivery; 
• to replace or repair any goods that are damaged or defective; or 
• to refund to you the amount paid by you for the goods in question in whatever way we choose. 
11.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. 
12. General 
You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Product Terms & Conditions to another business where we reasonably believe your rights will not be affected. 
If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions. 
We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. 
These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland. 
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 
13. Privacy 
You acknowledge and agree to be bound by the terms of our privacy policy. 
14. Customer Services 
If you have any queries, please contact us at our administration address below. 
The Lake District Umbrella Company 
Unit 1 Stonehill Mews 
Kirkby Stephen 
CA17 4QR 
Company No. 12723724 
Telephone: 01539 324017 
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